Refund policy

Return & Refund Policy

Every Chloris product is thoughtfully formulated and handcrafted with care. Due to the personal nature of skincare products, returns and exchanges are not accepted.

However, customer satisfaction matters. If something isn't right with an order, please reach out to chlorisskincare@gmail.com. Concerns are considered individually, and Chloris will make every reasonable effort to help.

Before purchasing, please review each product's description, ingredients, and directions to ensure it is a good fit for your skin and preferences.

The Nature of Whole-Plant Skincare

Chloris products are made in small batches using whole-plant ingredients, including handcrafted botanical infusions. Natural variations in color, texture, and scent are part of their character.

Every effort is made to maintain consistency, but subtle differences between batches may occur. Occasionally, ingredient availability or sourcing considerations may also require adjustments to a formulation.

Product Care & Storage

Plant-based oils, butters, and waxes respond naturally to changes in temperature. Some products may soften, firm up, or melt when exposed to heat. These changes do not necessarily affect their quality, though they may alter their texture.

To keep products at their best:

  • Store in a cool, dry place away from direct sunlight and heat.

  • Keep containers tightly closed when not in use.

  • Follow any product-specific storage instructions.

  • Use products within the recommended period after opening.

Refrigeration may be helpful for certain oil-based balms during warmer months, but is not necessary or recommended for every formulation.

Skin Sensitivities

Every person's skin is different, and even gentle, thoughtfully selected ingredients may not agree with everyone.

Please review the complete ingredient list and directions before use. When introducing a new product, a patch test on a small area of skin is recommended.

If irritation or an unexpected reaction occurs, discontinue use and contact Chloris at chlorisskincare@gmail.com.

Damaged or Incorrect Items

Every Chloris order is packaged with care, using environmentally conscious materials whenever possible.

If an item arrives damaged or incorrect, please contact chlorisskincare@gmail.com as soon as possible.

Include your order number, a brief description of the issue, and photographs of the product and packaging when possible. This information helps identify what happened and prevent similar issues in the future.

Damaged or incorrect items will be addressed with an appropriate replacement or refund.